return policy

1. Eligibility for Returns
You may request a return if:

• The item is defective, damaged, or not working as expected upon delivery
• You received the wrong item
• The product is unused, in its original packaging, and in resellable condition

Returns must be initiated within 3–7 days of delivery (depending on the product category).

2. Non-Returnable Items
The following items are not eligible for return:

• Products with physical damage caused after delivery
• Used or tampered items
• Accessories such as earphones, chargers, or cables (unless defective)
• Items without original packaging or proof of purchase

3. Return Process
To initiate a return:

• Contact our support team via email or WhatsApp with your order details
• Provide clear images or videos showing the issue
• Wait for confirmation and return instructions

Returns sent without prior approval may not be accepted.

4. Inspection & Approval
Once we receive the item, it will be inspected. If approved:

• You may receive a replacement, store credit, or refund, depending on availability and preference

5. Refunds

• Refunds are processed within 5–10 business days after approval
• Payments are refunded via the original payment method or as store credit

6. Exchanges

• Exchanges are subject to product availability
• If the requested item is unavailable, a refund or store credit will be issued

7. Shipping Costs

• If the return is due to our error (wrong or defective item), we cover return shipping
• For other approved returns, the customer may bear the shipping cost

8. Important Notes

• Always inspect your item upon delivery
• Report any issues promptly within the return window
• Gadgetfreak.ng reserves the right to decline returns that do not meet the conditions above